TopREFUND
Complete management of all reimbursement types
TopRefund facilitates secure and flexible management of all your reimbursement requests.
The system manages total refunds, refunds with a fee based on a percentage or on a fixed rate of the fare price, refunds of the taxes, customized refunds (free insertion of the amount), and refunds of only one flight coupon or round trip. In addition the software permits the recovery of the commissions given during the selling process (for travel agents and Tour operators), the cancellation or annulment of the refund request, the generation of statistics on refund requests by flight number, by agency, by operator, by refund type.
TopRefund sends an e-mail notification about the state of the reimbursement, permits the preloading of all the requests before the crediting procedures. Re-credits may be made directly onto the credit card which the payment was made with or through other refund types such as bank transfer or by entering another credit card number.
All of which are needed by your airline for a total and integral refund management system.
TopRefund functions:
Management of different types of refunds:
- Total refund
- Total refund with refund fee on a percentage basis or on a fixed rate of the value of the fare
- Refund of the taxes
- Customized refund (free amount)
- Refund of the outward coupon
- Refund of both coupons (round trip)
- Refund of all coupons
- Refund denied
Insertion, modification and cancellation of the refund requested on a purchase
Re-credit on the credit card through which the payment was made
View of credit card payment details
View of refund details before crediting
Input of refund cause
Recovery of the commissions previously given in the selling process
Recovery of the agency fees previously given in the selling process
Redefinition of the recipient of the refund and of the payment form to be used
View and printing of the issued refund document
Preloading of refund requests waiting to be worked out
Search of refund requests: dispatched, not dispatched, all
List of the refund files still to be worked out
List of worked out refund files by user and by refund date
Sending of the refund document to the recipient showing the requests status
Splitting of passengers
Modification of the fare to be refunded
Cancellation/annulment of the refund request
Statistics on refund requests by flight number, by agency, by operator, by refund type